Courier Tracking Not Updating – Reasons & Solutions

🔹 Why Is My Courier Tracking Not Updating?

If your shipment tracking hasn’t changed for a while, it doesn’t always mean there is a problem. Courier tracking updates only when a package is scanned at specific points during transit. If no new scan happens, the status may appear unchanged.

This situation is common and usually temporary.

🔹 Common Reasons Tracking Stops Updating

Here are the most frequent causes:

• In Transit Between Hubs – Shipment is moving but hasn’t been scanned yet
• Weekend or Holiday Delays – Courier facilities may operate at reduced capacity
• Weather Conditions – Rain, storms, or natural events slow transport
• Long-Distance Shipment – Fewer scanning checkpoints
• Technical Update Delay – Tracking system sync issues
• Incorrect Address – Delivery hold until clarification

Most tracking resumes automatically within 24–48 hours.

🔹 How Long Should I Wait?

Typical waiting periods before worrying:

Shipment Type	Normal Delay Window
Same city	24 hours
Metro cities	1–2 days
Intercity	2–4 days
Remote areas	4–6 days

If tracking hasn’t updated beyond this period, action may be needed.

🔹 What You Should Do If Tracking Is Stuck

Follow these steps:

1. Recheck the tracking number for mistakes
2. Wait at least 24 hours
3. Check delivery timelines for the courier
4. Contact courier customer care with AWB number
5. Ask the sender to raise a complaint if needed

Most issues resolve without intervention.

🔹 When to Contact Customer Support

Contact support if:

• Tracking is unchanged for more than 5 working days
• The expected delivery date has passed
• Status shows Delivery Exception or Returned

🔹 Does “Not Updating” Mean My Parcel Is Lost?

❌ No. Shipments rarely get lost. Most delays happen due to transit, operational backlog, or scanning gaps.

🔹 Related Tracking Statuses

You might also see:

• In Transit – Shipment moving between hubs
• Out for Delivery – Delivery today
• Delivery Attempted – Recipient unavailable

FAQ