Delivered But Not Received – What To Do in Courier Tracking

🔹 Why Does Tracking Show “Delivered” But I Haven’t Received It?

If your courier tracking shows “Delivered” but you have not received the parcel, it can be frustrating. However, this situation is more common than you think and is usually resolved quickly.

There are several possible reasons for this status mismatch.

🔹 Common Reasons for “Delivered” Status Without Receiving Parcel

Here are the most frequent causes:

Parcel delivered to family member or neighbor
Delivery left at security desk or reception
Incorrect delivery scan
Delivery to wrong address
System updated before actual handover
Signature mismatch or missed communication

In many cases, the parcel is nearby and can be located with quick checks.

🔹 What You Should Do Immediately

Follow these steps:

Check with family members or roommates
Ask neighbors or building security
Check CCTV if available
Recheck tracking for delivery details
Contact the delivery agent (if number provided)

Often, the issue is resolved within a few hours.

🔹 How Long Should You Wait Before Complaining?

If you cannot locate the parcel:

Wait 24 hours after “Delivered” status
Then contact courier customer care
Provide your tracking / AWB number
Request delivery proof (signature or photo)

Most courier companies maintain proof of delivery records.

🔹 Can Couriers Mark Delivered by Mistake?

Yes, sometimes:

Delivery staff may update status prematurely
Scanning errors can occur
Network sync delays may cause incorrect updates

In such cases, the status is usually corrected quickly.

🔹 What If the Parcel Is Actually Lost?

If investigation confirms loss:

Courier company may initiate claim process
Compensation depends on declared value
Sender usually must file official complaint

Always coordinate with the sender for formal claims.

🔹 Difference Between “Delivered” and “Out for Delivery”

Status	Meaning
Out for Delivery	Parcel will be delivered today
Delivered	Courier marked as completed delivery

If your parcel skipped directly to Delivered without seeing Out for Delivery, it may be a system update delay.

🔹 FAQs

Why does tracking say delivered but I didn’t get it?

It may have been delivered to a neighbor, security desk, or scanned early by mistake.

Can courier mark delivered without signature?

Some services allow contactless delivery, especially in apartments or gated communities.

Who should I contact first?

Contact courier support and inform the sender immediately.

How long does courier investigation take?

Usually 2–5 working days depending on the courier.

🔹 Helpful Tracking Pages

🔹 Disclaimer

CourierTracking.in is an independent courier tracking information platform and is not affiliated with courier companies.